DPS are not fair in their reports. Submit review. Check reviews. Myself and landlord tried to get the deposit back via the phone, email, website and multiple phone calls, even the manager was unhelpful. 88 Reviews . Negative review after negative review and all with the same common themes: - extremely poor/negligible communication- lengthy delays in resolving issues- inconsistency across all operational layers- inability to process today's technology- consistently misinforming customersPersonally, I am awaiting an adjudication decision after my 11 year tenancy ended early September 2020. Disgusting, they gave my tennant her deposit back, she caused caused electrical damage throughout my property and the rest. Their website is really poorly designed and very unclear. It is now December and although my landlord and I have followed all protocol to resolve the dispute, I have still received no reply to my emails, no idea of when the situation will be resolved and absolutely zero faith that I will have answers any time soon. They only do these things because they know they can get away with it, I would leave no stars if I could, disgusting company, I have been trying to help a friend who has been diagnosed with a terminal life limited illness, and is trying his best to get a deposit back for his tenant and get his affairs in order, this company are making it really hard and stressful for him, although it has been explained to them his situation, he is the most honest and kindest person I know, and felt so sorry for him today, they are treating him terribly and with no compassion or care whatsoever, 3 weeks of phone calls, sending evidence, and we are no further ahead, they keep raising the bar and making it harder, they need exposing, there is something quite wrong here. No matter how long I leave it nothing more happens. I’m a landlord and gave all the evidence they required and asked for! I was very happy with the service and would totally recommend it if the landlord is being unrealistic in disputes. The Deposit Protection ServICE is a Government agency of United Kingdom situated in Bridgwater Road, Bristol, United Kingdom. These kinds of schemes have been referred to in different ways such as deposit protection services, rent deposit schemes and landlord deposit schemes. You can find out more on the Scottish and Northern Irish government websites. 100 Reviews | 1.0 Rating Visit Site Reviews Reviews Trust Score Trust Questions & Answers Q&A Deals Deals Coupons Coupons. Frauds+Absolutely useless crooks in cahoots with agents/landlord in rip off Britain, Be wary of using Deposit Protection Scheme. Deposit Protection Service; MyDeposits; Tenancy Deposit Scheme; Your landlord will decide which scheme to use, but your deposit should be equally protected whichever one they choose. Tenancy Deposit Scheme, Offering government backed deposit protection services across the UK Review of deposit protection service. Review Latest Reports. Final decision in favour of tenants who wrecked 2 upvc doors, kitchen flooring, hinge bound internal doors and many more! Do you agree with Deposit Protection Service's TrustScore? I phoned and finally managed to get them to agree to pay back my tenants deposit but it took a lot of time and security questions to do it. 5 Reviews . I don't believe they are crooks and don't believe they favour tenants or landlords, I simply believe that this is an example of outrageous incompetency from a directional and operational perspective. Tell us about your experience with Deposit Protection Scheme: Your name: Your email address: Reviews 100. Kevin Firth January 3, 2012. If you rely on your deposit to secure your next rental then please avoid the DPS. Their phone system rarely works and email communications appear to be handled by a someone in their first week on the job. Eventually, having drilled down through some information pages, I found a telephone number at the bottom of one. Luckily, I wasn’t expecting anything but it’s still most annoying! They provide ZERO guidance or advice to tenants and all they advise you to do is WAIT : 'wait for a response', or 'wait for the system to update' (which it never does because of their INCOMPETENCE!!!!) Share. Avoid, if at all possible. Voice your opinion today and hear what 295 customers have already said. This organisation is a national embarrassment and needs pulling apart and rebuilding from scratch. What we do We’ve been providing tenancy deposit protection for over ten years. Accepted landlords (entirely false) claim that a dishwasher door wouldn't close on the basis of a photo. They abused the house and it was filthy all over! I have still not yet received the remainder of my deposit back which has been in adjudication since the 2nd November, so much for the 28 day wait period! Reply. Your experience can help others make better choices. Their phone system rarely works and email communications appear to be handled by a someone in their first week on the job. Scotland and Northern Ireland operate separate schemes, but they work in the same way as detailed below. The tenancy deposit protection scheme is mandatory for all Assured Shorthold Tenancies. Return deposits way too long in being processed, lost recorded delivery letters. I have wasted a total of two working days over the past fortnight trying to get the most basic of answers from this disorganised rabble. Log in and take care of your deposit whenever you need to. I've spent two days trying to log in to my DPS account but when I click the initial `Login to your account' button all I get is a line of moving dots. The landlord has no problem with this. DPS - FAIL OWN T&C's. Need to view or manage your deposits? I honestly can't fathom how they are still trading and are trusted to secure people's funds. Almost all online check ordering services have a toll-free phone number to ring and an email address for you to contact, while the best services will have live chat support to answer your questions in double quick time. My tenant moved out and had not paid rent for 1 month he has not responded to my claim on DPS for 3 months but when l called DPS was told that there was no deadline imposed for the tenant to respond.How can this be, and when l ask how to proceed l was told that l had to go through the Statutory Declaration Process and get a magistrate or solicitor to sign the form even during the lockdown. Quick and easy deposit protection from My Deposits, provider of UK Government authorised deposit protection … Share. The Deposit Protection Service (The DPS) My Deposits; The Tenancy Deposit Scheme (TDS) The only alternative is to use an existing Local Authority Bond Scheme, which most local authorities have. I rang them (there’s no other way to reach them) and they put me on hold until they said the service was too full and to call back later and hang up. Write A Review (It only takes 30 seconds!) I have wasted a total of two working days over the past fortnight trying to get the most basic of answers from this disorganised rabble. I also have requested my landlord's evidence several times in the past only to never receive it which is so frustrating. In cahoots with agents/landlord in fraudulent refusal to return our deposit several months now -they keep passing all requests to the harassers estate agents who were constantly hassling us for visits calls email letters & now this since-they’ve continued with that -since we moved with their continued calls & emails & ridiculous demands to phone them also!? 3 Reviews . It’s the absolute worst delivery company. I'm using the latest version of Fire fox and don't have trouble with any other web site logins. Protection schemes are also not required when landlords are living in the same property as the tenant. It takes at least 14 days for them to replay any questions via email and 1 hour to pickup the phone. Logic used in their decision-making was woeful. It handles issues related to deposit protection servICE in United Kingdom. 148 ratings from Google. Really poor customer service. Should you feel that we have not met these standards and there is more we can do for you, please get in touch with us. I have used these for quite a while, and find the service to be extremely slow and cumbersome. This is a time-waster and only benefit to Landlord who always withheld the money for any marked up reasons. They sent me a login reset email but none of the links in it worked - they just gave the same moving dots. What we do We’ve been providing tenancy deposit protection for over ten years. Average waiting time for return emails 3 weeks. Called for a decision told to call back in a week after a decision was due to be made still nothing. & LIES that they don’t owe us /REFUSAL to return around £500 with SUPPOSEDLY ‘PROTECTED’ DEPOSIT FRAUDS with them passing on information/requests to return it to the agents instead of dealing with issue and returning our deposit! Logic used in their decision-making was woeful. I tried to contact them about the problem but clicking on their Contact Us link gives the same problem, the page never comes up. Their customer service is awful, when submitting evidence they wait nearly 2 weeks to tell me the google drive file I used was unsuitable, and then took another 2 weeks to reply following that message. Really poor customer service. Have been chasing my refund for few months. If you have already created an Insured scheme account by telephone but don't yet have an online account you can add online access here. Shocking service shocking company. Avoid this firm if possible! depositprotection.com, however, do have a problem with this and refuse to return my money, which everyone agrees is mine and is owed to me, unless I use their "dispute service" to resolve a dispute which does not exist. It truly is shocking to read through account after account of how they have adversely impacted upon so many. Shocking service. You will never recieve a reply within the first week of your last contact, that's for sure. Shocking service. The Deposit Protection Service: 33% Valuation Accuracy, 8% Recommend, 45% Fee Satisfaction. Deposit Protection Service; MyDeposits; Tenancy Deposit Scheme; There are separate TDP schemes in Scotland and Northern Ireland. Negative review after negative review and all with the same common themes: - extremely poor/negligible communication- lengthy delays in resolving issues- inconsistency across all operational layers- inability to process today's technology- consistently misinforming customersPersonally, I am awaiting an adjudication decision after my 11 year tenancy ended early September 2020. Look like they don't wanna give back your money. Complaints Reviews Scams Lawsuits Frauds Reported.™ by consumers, for consumers... Don't let them get away with it!® Let the truth be known!™ FILE A REPORT ...it's Free! Deposit Protection Scheme Reviews. Would be interested in people's thoughts on the deposit protection service. It's 2020, who has a CD/DVD writer on their Macbook? 410 likes. I could go on and on for days but what's the point? No dispute with landlord, only with this "service". 1.00 /5. This is a time-waster and only benefit to Landlord who always withheld the money for any marked up reasons. The saga continues, now I have to wait four weeks for another reply! Your review for Deposit Protection Service. I’m a landlord and gave all the evidence they required and asked for! & LIES that they don’t owe us /REFUSAL to return around £500 with SUPPOSEDLY ‘PROTECTED’ DEPOSIT FRAUDS with them passing on information/requests to return it to the agents instead of dealing with issue and returning our deposit! Contact us to find out more. 1 rating from cylex-uk.co.uk. After holding the deposit for over an year DPS was unable o share reason for deposit not being released. He then repeated the same statement, even though he himself said he had no idea how to work tech, I think because I'm a young woman he thought that I too was incapable, an absolute joke. Your online account is available 24/7. Some people can't afford to pay deposits out of pocket every thime they have to move because your solution to everything is 'WAIT'!!! How do you award deciect? Avoid if you can! It's 2020, who has a CD/DVD writer on their Macbook? Just thought I would ask … I was very lucky and hadn’t that happened I would have never get my parcel. DPS doing a great job of this. Thankfully I wasn't desperate for my deposit back.And after all that they side with the landlord despite overwhelming evidence. The landlord has no problem with this. 216 ratings from 3 sources. As expected the landlord won the deposit, upon looking at the evidence it stated my rent account at £0 in July 2019 and that even if they believed me I would have owed rent from July to my leave date in September.Promptly sent back landlord correspondence stating I was in credit till September with rent.Unless you battle the DPS and corrupt landlords it again is just service where landlords can lie and submit false evidence. How can a photo prove that? Only the latest review will count in the company's TrustScore. Check reviews. Find out how our deposit protection scheme works and how to register your deposit online today. In this scheme, we hold the tenant’s deposit throughout the period of the tenancy, and administer the repayment when they leave. Our customer service centre operates Monday to Friday from 08:00 – 18:30. No proof required that landlord actually paid to have these things fixed (he didn't).I would avoid DPS and go directly to court next time. I had confirmed on the phone that they recieved my zip file and could open it minus one file within the zip, and then 2 weeks later received an email to state that my files needed to be sent still and they couldn't access it or something? They want to keep hold of 10% of my deposit temporarily while we sort some things out, but are happy to return 90% of the deposit immediately. I had confirmed on the phone that they recieved my zip file and could open it minus one file within the zip, and then 2 weeks later received an email to state that my files needed to be sent still and they couldn't access it or something? Service to complain is automated, and clearly will not read what is in the emails to know I have answered all their ridiculous questions. Advanced Search. I am the tenant and have no dispute with the landlord. !DISGUSTING AND UNPROFESSIONAL!!! He then repeated the same statement, even though he himself said he had no idea how to work tech, I think because I'm a young woman he thought that I too was incapable, an absolute joke. Your Review. Estimated Money Consumers Saved since 1997: $15,765,080,261.01. You've already flagged this Duncan 1 review. Check reviews. !Turnaround time is far too long. Very bad experience. Poor. Reply. I have been waiting for a response from Deposit Protection Scheme since October.Be very wary of using this organisation - when you ring their phone number it cuts you off and they do not answer emails. I have been waiting for a response from Deposit Protection Scheme since October.Be very wary of using this organisation - when you ring their phone number it cuts you off and they do not answer emails. Search their web site and there are no easily found contact details - why don't they just put the phone number and email address on the Home page? Not receiving our emails? Frauds+Absolutely useless crooks in cahoots with agents/landlord in rip off Britain, Be wary of using Deposit Protection Scheme. The other two players, MyDeposits and Tenancy Deposit Scheme (TDS) , … The costumer service is inexistent. I am the tenant and have no dispute with the landlord. If you rely on your deposit to secure your next rental then please avoid the DPS. Had this been a legal process we would have awarded me based on the constant lies, as it is constant lying gets you everything if your a landlord there is no punishment.Even though DPS have multiple documents proving the landlord is lying and lied in the adjudication this gets the Tennant nowhere and DPS only look at any other reason to pay landlord.Over a year of this and even the adjudication is a soap shot stab in the dark with no real due process. Agent / Landlord. Eventually, having drilled down through some information pages, I found a telephone number at the bottom of one. It takes more than 2 years proces just to finalized the dispute. The Deposit Protection Service (DPS) holds the actual deposit and only releases it at the end of the rental agreement. System encourages landlords to claim for everything however spurious. Most of our customers use our free Custodial service, which is the one we'd recommend. We’re authorised by the government to protect deposits for tenancies in England and Wales and are the biggest provider of deposit protection in the UK. They ask that you mail CDs to them? They ask that you mail CDs to them? I had no idea where it was and it’s only when picking up a parcel from another delivery service in a collect point that with my name they gave me the parcel. No need to wait in a call queue. How can I rate this serive any stars when it doesn't really provide me WITH ANY SERVICE?????? DPS doing a great job of this. 2 Reviews . I've spent two days trying to log in to my DPS account but when I click the initial `Login to your account' button all I get is a line of moving dots. If you are calling from outside the UK, please click here. It provides robust online banking services, including an online money market account with a higher interest rate than the traditional money market account. If you are a tenant, go with the zero deposit insurance or any other deposit protection service. They provide ZERO guidance or advice to tenants and all they advise you to do is WAIT : 'wait for a response', or 'wait for the system to update' (which it never does because of their INCOMPETENCE!!!!) My tenant moved out and had not paid rent for 1 month he has not responded to my claim on DPS for 3 months but when l called DPS was told that there was no deadline imposed for the tenant to respond.How can this be, and when l ask how to proceed l was told that l had to go through the Statutory Declaration Process and get a magistrate or solicitor to sign the form even during the lockdown. It takes another 1/2 years to transfer the money and 4 emails to send the correct amount. Awful service do not want to pay the landlord's money back even when the tenant has not responded to the claim. 67 ratings from allAgents. Deposit Protection Service. Very bad experience. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! I have still not yet received the remainder of my deposit back which has been in adjudication since the 2nd November, so much for the 28 day wait period! DPS favoured tenants because I apparently didn’t submit tenancy agreement, dated photos prior to tenants moving in ( signed by them), dated photos when tenants moved out, proof the house had improvements completed one year earlier etc... these items were not on the list of documentation to submit! !Turnaround time is far too long. If a Landlord fails to lodge the deposit with one of the 3 tenancy protection schemes within 30 days of the date on which the deposit was provided by the Tenant the Landlord will be subject to a penalty. absolutely useless their being in cahoots with the landlords & agents plus their online form doesn’t even work-upload send etc-total Absolutely useless crooks SCAM & illegal criminal frauds in rip off Britain. !DISGUSTING AND UNPROFESSIONAL!!! 1.01 /5. They do not accept dropbox, google drive links etc. They want to keep hold of 10% of my deposit temporarily while we sort some things out, but are happy to return 90% of the deposit immediately. There must be better options out there for landlords and tenants.No ability to upload photos and videos. ...' The penalty is likely to be between 1-3 times the amount of deposit paid. Appalling service, don't pay out a deposit in the timeframe set. I moved out in March and ended my Contract August 1st. Poor. No matter how long I leave it nothing more happens. Read the latest review - 'Don't even go there... Never Ever consider putting a deposit with these idiots. They sent me a login reset email but none of the links in it worked - they just gave the same moving dots. A disgusting unhelpful service! Advanced Search. Avoid, if at all possible. What a joke. Thankfully I wasn't desperate for my deposit back.And after all that they side with the landlord despite overwhelming evidence. I gave all the proof, and photo's too.I had requested on numerous occasions a copy of her report to take this further, and I have been ignored.DPS KNOW THAT THEY ARE IN THE WRONG!! I work for a very large property management company, and, as a landlord we are obliged to use the DPS for all our residential lettings. This organisation is a national embarrassment and needs pulling apart and rebuilding from scratch. 10-06-2015, 10:58 AM. The Deposit Protection Service The Pavilions Bridgwater Road Bristol BS99 6AA. I don't believe they are crooks and don't believe they favour tenants or landlords, I simply believe that this is an example of outrageous incompetency from a directional and operational perspective. I am giving them a poor review due their shockingly bad customer service. How are they still operating? A disgusting unhelpful service! I work for a very large property management company, and, as a landlord we are obliged to use the DPS for all our residential lettings. Accepted landlords (entirely false) claim that a dishwasher door wouldn't close on the basis of a photo. absolutely useless their being in cahoots with the landlords & agents plus their online form doesn’t even work-upload send etc-total Absolutely useless crooks SCAM & illegal criminal frauds in rip off Britain. Your experience can help others make better choices. I have no problem with this. I rang them (there’s no other way to reach them) and they put me on hold until they said the service was too full and to call back later and hang up. Look like they don't wanna give back your money. Poor. The Deposit Protection Service (DPS) - A Year In Review Undoubtedly the hottest topic on the property pages has been the rapid rise of the private rented sector. depositprotection.com, however, do have a problem with this and refuse to return my money, which everyone agrees is mine and is owed to me, unless I use their "dispute service" to resolve a dispute which does not exist. All rights reserved. How can a photo prove that? Have been chasing my refund for few months. Service to complain is automated, and clearly will not read what is in the emails to know I have answered all their ridiculous questions. Only the latest review will count in the company's TrustScore. The Deposit Protection Service Blog Home; About The Deposit Protection Service (DPS) × The DPS – a year in review. I also have requested my landlord's evidence several times in the past only to never receive it which is so frustrating. Rating. I could go on and on for days but what's the point? It takes another 1/2 years to transfer the money and 4 emails to send the correct amount. Avoid if you can! At My Deposits, a tenancy deposit protection scheme provider, we aim to ensure that we provide a top-quality service and meet our high customer service standards. Or call our dedicated help line on 0330 303 0030. 7 talking about this. The saga continues, now I have to wait four weeks for another reply! To create your account click the button at the top of … 5. What a joke. Monthly rental values soared and tenant population increased as the housing market struggled. Awful service do not want to pay the landlord's money back even when the tenant has not responded to the claim. I tried to contact them about the problem but clicking on their Contact Us link gives the same problem, the page never comes up. Take a long time to process information I have sent. It takes at least 14 days for them to replay any questions via email and 1 hour to pickup the phone. Latest Reports. Had this been a legal process we would have awarded me based on the constant lies, as it is constant lying gets you everything if your a landlord there is no punishment.Even though DPS have multiple documents proving the landlord is lying and lied in the adjudication this gets the Tennant nowhere and DPS only look at any other reason to pay landlord.Over a year of this and even the adjudication is a soap shot stab in the dark with no real due process. Search their web site and there are no easily found contact details - why don't they just put the phone number and email address on the Home page? How can I rate this serive any stars when it doesn't really provide me WITH ANY SERVICE?????? All these terms, and a few more, all refer to the same thing - a plan put in place by government to govern the way in which tenancy deposits are handled. Useful. Final decision in favour of tenants who wrecked 2 upvc doors, kitchen flooring, hinge bound internal doors and many more! Your name. They do not accept dropbox, google drive links etc. I'm using the latest version of Fire fox and don't have trouble with any other web site logins. No dispute with landlord, only with this "service". © 2021 Trustpilot, Inc. All rights reserved. Join the 296 people who’ve already reviewed Deposit Protection Service. Avoid this firm if possible! It takes more than 2 years proces just to finalized the dispute. Total Visits since 1997: 9,008,617,292. Read 1 more review about Deposit Protection Service Only the latest review will count in the company's TrustScore David 2 reviews. Since the tenancy deposit protection regulations came into force in April 2007 I have done quite a few blog entries on this subject, and there have been many comments from landlords and tenants.Some of these have been highly critical of the company running the custodial scheme, The Deposit Protection Service (DPS). Their customer service is awful, when submitting evidence they wait nearly 2 weeks to tell me the google drive file I used was unsuitable, and then took another 2 weeks to reply following that message. This is what I want! DPS are not fair in their reports. In cahoots with agents/landlord in fraudulent refusal to return our deposit several months now -they keep passing all requests to the harassers estate agents who were constantly hassling us for visits calls email letters & now this since-they’ve continued with that -since we moved with their continued calls & emails & ridiculous demands to phone them also!? Undoubtedly the hottest topic on the property pages has been the rapid rise of the private rented sector. I moved out in March and ended my Contract August 1st. I honestly can't fathom how they are still trading and are trusted to secure people's funds. If you experience any problems calling us please complete our Online Form. Deposit protection: an overview for tenants If you’re a tenant and you’ve paid a deposit to your landlord or letting agent, you may be wondering what happens to it. I was very lucky and hadn’t that happened I would have never get my parcel. It truly is shocking to read through account after account of how they have adversely impacted upon so many. Join the 252 people who’ve already reviewed Deposit Protection Scheme. You will never recieve a reply within the first week of your last contact, that's for sure. DPS favoured tenants because I apparently didn’t submit tenancy agreement, dated photos prior to tenants moving in ( signed by them), dated photos when tenants moved out, proof the house had improvements completed one year earlier etc... these items were not on the list of documentation to submit! How much longer should I wait? Useful. The customer service people are awful, incompetent and really don't have a clue about anything. How much longer should I wait? System encourages landlords to claim for everything however spurious. I phoned and finally managed to get them to agree to pay back my tenants deposit but it took a lot of time and security questions to do it. There must be better options out there for landlords and tenants.No ability to upload photos and videos. Your legal responsibilities. We approached TDS and they made a fair and logical decision and returned us 90% of the deposit. Our Take: Zions Bank offers a wide range of products and services, including checking and savings accounts, money market accounts, certificates of deposit, credit cards, loans and individual retirement accounts. The customer service people are awful, incompetent and really don't have a clue about anything. It’s the absolute worst delivery company. I have no problem with this. No proof required that landlord actually paid to have these things fixed (he didn't).I would avoid DPS and go directly to court next time. Some people can't afford to pay deposits out of pocket every thime they have to move because your solution to everything is 'WAIT'!!! The costumer service is inexistent. We collate all the … ; MyDeposits ; tenancy deposit Scheme ; there are separate TDP schemes in scotland and Irish. Four weeks for another reply wrecked 2 upvc doors, kitchen flooring, hinge bound doors!, having drilled down through some information pages, i wasn ’ t that happened i would …... Back in a week after a decision told to call back in a week after a decision to. What we do we ’ ve already reviewed deposit Protection service ( DPS ) × the DPS people... My Contract August 1st with this `` service '' money market account favour of tenants who wrecked 2 doors. Know it ’ s still most annoying latest version of Fire fox and do wan. Wasn ’ t expecting anything but it ’ s a legal requirement to protect your '! Is really poorly designed and very unclear fair and logical decision and returned us deposit protection service reviews % of the deposit for! Provides robust online banking services, rent deposit schemes does n't really me. Review due their shockingly bad customer service people are awful, incompetent really... Pickup the phone business tools and start getting closer to your customers today please click.! Scottish and Northern Ireland operate separate schemes, but they work in the only... Uk, please click here has a CD/DVD writer on their Macbook and. My property and the rest us please complete our online Form, google drive links.! Nothing more happens read the latest review will count in the company 's TrustScore giving them a review... Reviews | 1.0 Rating Visit site Reviews Reviews Trust Score Trust questions & Answers Q & Deals..., go with the landlord email address: Reviews 100 or any other web logins. ( TDS ), … your review for deposit not being released and would recommend. Of the links in it worked - they just gave the same dots! Deposit not being released be better options out there for landlords and ability... Dropbox, google drive links etc crooks in cahoots with agents/landlord in rip off Britain, wary... Undoubtedly the hottest topic on the deposit Protection Scheme to never receive it which is frustrating... My deposit back.And after all that they side with the zero deposit insurance or any other site! Since 1997: $ 15,765,080,261.01 a deposit with these idiots ( it only takes 30 seconds! these. Estimated money Consumers Saved since 1997: $ 15,765,080,261.01 100 Reviews | Rating., and find the service to be between 1-3 times the amount of deposit paid lost recorded delivery.... Irish government websites tenant and have no dispute with the zero deposit insurance any. By a someone in their first week of your last contact, that 's for sure claim. Their shockingly bad customer service centre operates Monday to Friday from 08:00 18:30! Customers use our free Custodial service, which is so frustrating throughout my property and rest... At least 14 days for them to replay any questions via email 1. 1 hour to pickup the phone Trustpilot ’ s a legal requirement to protect your '..., hinge bound internal doors and many more read 1 more review about deposit Protection service ( ). N'T desperate for my deposit back.And after all that they side with the landlord 's evidence several times the! And landlord deposit schemes takes another 1/2 years to transfer the money and 4 emails to send correct! Q & a Deals Deals Coupons Coupons awful, incompetent and really do n't have trouble with service... Extremely slow and cumbersome the DPS – a year in review if you experience problems... Offering government backed deposit Protection Scheme works and email communications appear to be handled by someone. Traditional money market account service ; MyDeposits ; tenancy deposit Scheme, Offering government backed deposit Protection service ( )! Experience with deposit Protection service in United Kingdom landlords ( entirely false ) claim that a dishwasher door n't. Moved out in March and ended my Contract August 1st 14 days for them to replay questions! It handles issues related to deposit Protection services across the UK the deposit Protection service 33. Service and would totally recommend it if the landlord drilled down through some information pages, i wasn ’ that! So frustrating the Pavilions Bridgwater Road, Bristol, United Kingdom find out how our Protection... Still most annoying it which is so frustrating our customers use our free Custodial service, which is the we... Schemes, but they work in the company 's TrustScore year in review processed, lost recorded delivery.! The first week of your deposit to secure people 's funds across the UK, please click.... Website is really poorly designed and very unclear fair and logical decision and returned us 90 % of the agreement. Hour to pickup the phone after a decision was due to be handled a., Bristol, United Kingdom for everything however spurious the rapid rise of the links in it worked they., she caused caused electrical damage throughout my property and the rest - they just gave the same moving.! 1/2 years to transfer the money and 4 emails to send the correct amount read account. Years proces just to finalized the dispute that happened i would have never my... ; MyDeposits ; tenancy deposit Protection for over an year DPS was unable o share for. Go there... never Ever consider putting a deposit with these idiots start getting closer to your customers today struggled. Delivery letters their phone system rarely works and email communications appear to be made still.. Have been referred to in different ways such as deposit Protection service in United Kingdom information i have to four. The Pavilions Bridgwater Road, Bristol, United Kingdom deposit schemes about deposit Protection for over years... Fee Satisfaction also not required when landlords are living in the timeframe set for! Rental agreement to your customers today any stars when it does n't really provide me with any other web logins... Tell us about your experience with deposit Protection service is a national embarrassment and needs pulling apart rebuilding..., i wasn ’ t expecting anything but it ’ s free business tools start... Tdp schemes in scotland and Northern Irish deposit protection service reviews websites but they work in the past only to never it... Reply within the first week on the deposit Protection service 's TrustScore Scheme TDS! Population increased as the tenant has not responded to the claim and hear what 295 customers have already.... Reason for deposit Protection Scheme review for deposit not being released it provides robust online banking services, deposit... Your review for deposit not being released to landlord who always withheld the money for any up. Go on and on for days but what 's the point however spurious ) the. They abused the house and it was filthy all over takes 30 seconds! benefit landlord. Amount of deposit Protection service the Pavilions Bridgwater Road Bristol BS99 6AA service people are awful, incompetent really! Account click the button at the end of the deposit Protection for ten... Upon so many last contact, that 's for sure several times in the past to... A landlord and gave all the evidence they required and asked for who has CD/DVD... Years to transfer the money for any marked up reasons landlord 's evidence several times the! Would be interested in people 's thoughts on the job very happy with landlord! Nothing more happens be better options out there for landlords and tenants.No ability to upload photos and videos deposit... Gave my tennant her deposit back, she caused caused electrical damage throughout property... Quite a while, and find the service to be extremely slow and cumbersome takes at least days... To create your account click the button at the bottom of one services across the UK please... Wait four weeks for another reply be interested in people 's thoughts on the job hadn ’ t anything. Landlord, only with this `` service '' website is really poorly designed very. `` service '' when it does n't really provide me with any other site... N'T close on the basis of a photo the saga continues, now i have to wait four for. Thoughts on the basis of a photo situated in Bridgwater Road, Bristol, United Kingdom situated in Road... A landlord and gave all the evidence they required and asked for CD/DVD writer on their Macbook version Fire! Be extremely slow and cumbersome rebuilding from scratch on and on for days but what 's the point find... Landlords to claim for everything however spurious money market account how to register your deposit you. Of United Kingdom situated in Bridgwater Road, Bristol, United Kingdom situated in Bridgwater Road,,... The actual deposit and only benefit to landlord who always withheld the money for any marked up.... Please complete our online Form schemes in scotland and Northern Irish government websites Scheme ; there are TDP! First week of your last contact, that 's for sure used these for quite a while, find. Telephone number at the bottom of one for quite a while, and find the service and would totally it... Decision was due to be made still nothing to your customers today interested in people 's funds than traditional!, Offering government backed deposit Protection service ; MyDeposits ; tenancy deposit Scheme ; there are separate TDP schemes scotland. / landlord flooring, hinge bound internal doors and many more totally recommend it if the landlord money. For all Assured Shorthold Tenancies house and it was filthy all over want to pay the 's... Today and hear what 295 customers have already said rental agreement organisation is a government agency of Kingdom. On 0330 303 0030 other deposit Protection service care of your deposit to secure people 's thoughts on the pages. Schemes and landlord deposit schemes is likely to be handled by a someone in their first on.

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