If your complaint is not resolved to your satisfaction by the above channels, you may escalate it to our Customer Experience Team. International call numbers +603 8321 5200 Operation hours: 7.30am - 9.30pm . Banking overseas is easy as an HSBC Amanah Premier customer. 1300-80-2626 0800 169 5189 1800 450 346 The desk is functional between 9:00 AM to 4:00 PM, Monday to Friday. HSBC Amanah Ampang Point No. Share your feedback via the e-Form below. 1300 88 1099 (Local Number) +603 2075 3099 (International Number) Opening Hours (excluding public holidays): Monday - Friday 09:00-18:00 MYT (GMT +8) HSBC Bank Malaysia (Banking and Cards) Local call numbers 1300-88-1388 Operation hours: 7.30am - 9.30pm International call numbers +603 8321 5400 Operation hours: 7.30am - 9.30pm It’s about raising concerns pertaining to wrongdoings, malpractices, and/or irregularities including but not limited to: For product and services related complaints / feedback please refer to the e-form provided above. Operation hours: Monday - Friday, 9.00 am - 6.00 pm, Local call numbers HSBC Amanah (Banking & Cards) Local call numbers 1300-80-2626 Operation hours: 7.30am - 9.30pm International call numbers +603 8321 5200 Operation hours: 7.30am - 9.30pm. HSBC Amanah Amanah Home Dear Customer Following a strategic review of our operations around the world, the HSBC Group has taken the decision to restructure its Islamic banking business and will no longer offer Shariah compliant products and services in the UAE, the UK, Bahrain, Bangladesh, Singapore, Indonesia and Mauritius. Operation hours: 7.30am - 9.30pm, International call numbers Operation hours: 7.30am - 9.30pm Migration of DBKL Bill Payment Service via 'Pay a Bill' to JomPAY: 19 November 2019 Dear Valued Customer, Effective 9 December 2019, kindly note that bill payments to Dewan Bandaraya Kuala Lumpur (DBKL) can no longer be performed via 'Pay a Bill' option available on HSBC Amanah … FX Spot Terms and Conditions (PDF, 162KB) HSBC Amanah Tariff and Charges. International call numbers HSBC Bank Malaysia (Banking and Cards) Local call numbers 1300-88-1388 Operation hours: 7.30am - 9.30pm International call numbers +603 8321 5400 Operation hours: 7.30am - 9.30pm Operation hours: 24 hours Find answers to your questions or search our most popular help topics with our Help & Support centre on HSBC UK. 0800 169 5189 800 4481 250 Within Malaysia Fax your letter to +603-88942811 or drop us an email at complaints@hsbc.com.my. +603 8321 5400 Operation hours: 7.30am - 9.30pm, HSBC Premier & Amanah Premier (Banking Cards), Local call numbers Outside Malaysia Issued by HSBC Amanah Malaysia Berhad 200801006421 (807705-X) ("HSBC Amanah") 1 HSBC Amanah Digital Banking 2020 Campaign Terms and Conditions apply. The next site will open in a new browser window or tab. Operation hours : Monday - Friday , 9.00 am - 6.00 pm, Outside Malaysia 1300-88-9393 We use cookies to give you the best possible experience on our website. Get tips on how to get through financial difficulties and how HSBC Amanah may help. HSBC Amanah (Banking & Cards) Local call numbers 1300-80-2626 Operation hours: 7.30am - 9.30pm . HSBC Amanah (Banking & Cards) Local call numbers: 1300 80 2626 International call numbers: +603 8321 5200 Operation hours: 7:30a.m. HSBC Amanah Tariff and charges (PDF) HSBC Amanah Tariff and charges (PDF) Download. If you need further financial support, please click here. Operation hours: Monday - Friday, 9.00 am - 6.00 pm This link will open in a new window. Service Tax . Operation hours: 24 hours. Operation hours: 24 hours, Within Malaysia If you make your repayments late, you will be charged with 1% or RM10 from the outstanding overall amount. Operation hours: Monday - Friday, 9.00 am - 6.00 pm, Outside Malaysia Operation hours: 24 hours, Visa Emergency Assistance (Overseas Centres), Singapore Telephone. Operation hours: 24 hours, USA +603 83123696 HSBC Bank Malaysia (Banking and Cards) Local call numbers 1300-88-1388 Operation hours: 7.30am - 9.30pm . 1866 765 9644 Learn about customer awareness, our e-banking charter, and our terms. +603 8321 5400 1300-80-2626 1300-88-1388 Members of the public who have knowledge or are aware of any improper conduct (misconduct or criminal offence) within HSBC Bank Malaysia Bhd or HSBC Amanah Malaysia Bhd (collectively referred to as "HSBC Malaysia") are encouraged to make a report / disclosure to the Chief Compliance Officer. 127776-V) 2019 | All rights reserved. HSBC Bank Malaysia (Banking and Cards) Local call numbers 1300-88-1388 Operation hours: 7.30am - 9.30pm . If customer fails to meet any of the above eligibility criteria, monthly account-i fee of RM150 will be charged (and applicable tax, if any). Thank you for your interest in banking with HSBC Amanah. Operation hours: 7.30am - 9.30pm, International call numbers HSBC Premier Service Center. Operation hours: 24 hours, UK HSBCnet Technical. +60 3 8321 8888 Operation hours: 24 hours Careers, media, investor and corporate information. Document tracker - Request status update add to tolls and resources, Foreign Account Tax Compliance Act (FATCA), Client Charter - E-banking/mobile banking services, Perbadanan Insurans Deposit Malaysia (PIDM), This site is intended for Malaysian residents only | © HSBC Bank Malaysia Berhad (Company No. 1300-88-1388 Get this when you apply for an HSBC Amanah MPower Visa Platinum Credit Card-i. Within Malaysia 1300-88-1018 Operation hours: Monday - Friday, 9.00 am - 6.00 pm Outside Malaysia +603 83123696 Operation hours: Monday - Friday, 9.00 am - 6.00 pm. +603 83123696 Premier Banking. Tick here to confirm that you have read and agree to the contents and terms of the Notice to Customer relating to the Personal Data Protection Act 2010 ("the Notice"). First off, there is a sales and service tax for RM25 charged for both primary and supplementary cardholders. 1800 450 346 You will lose any information you have entered. HSBC Amanah (Banking & Cards) Local call numbers 1300-80-2626 Operation hours: 7.30am - 9.30pm International call numbers +603 8321 5200 Operation hours: 7.30am - 9.30pm. 18, 19 & 20 Jalan Mamanda 5 Ampang Point 68000 Ampang Selangor Customer Service 1-300-80-2428 Central Phone 603-8321 5502 UK Australia Operation hours: 7.30am - 9.30pm, Local call numbers HSBC Amanah Premier customers enjoy zero overseas cash withdrawal fees … This link will open in a new window, Enjoy up to 6.38% p.a. 1866 765 9644 International call numbers HSBC Amanah (Banking & Cards) Local call numbers 1300-80-2626 Operation hours: 7.30am - 9.30pm . The terms used herein are as defined in the HSBC Amanah Cash Instalment Plan Terms & Conditions . +603 8321 5208 1300-88-1018 International call numbers +603 8321 5400 Operation hours: 7.30am - 9.30pm HSBC Bank Malaysia Berhad ("HSBC Bank") to debit any or all of my account(s) to pay off and/or settle any outstanding amount due under this Personal Financing-i Facility to HSBC Amanah and in this respect, HSBC Amanah may liaise with HSBC Bank in connection therefor. +603 8321 5200 800 4481 250 on your 3-month Term Deposit-i, Get a Welcome Gift and Cash Bonus worth up to RM90*, Tips on Personal Financing Payment Strategy, Find answers to your queries or contact us for further help, Careers, media, investor and corporate information, Improper use or falsification of management and financial information; and, Gross mismanagement or dereliction of duties. USA Operation hours : Monday - Friday , 9.00 am - 6.00 pm, Local call numbers HSBC Amanah (Banking & Cards) Local call numbers 1300-80-2626 Operation hours: 7.30am - 9.30pm International call numbers +603 8321 5200 Operation hours: 7.30am - 9.30pm HSBC Customer Service Address. Our website doesn't support your browser so please upgrade. 1300-88-9393 Operation hours: 7.30am - 9.30pm, Local call numbers Latest notices . HSBC Malaysia is committed to protecting and supporting individuals to speak up so that concerns or issues can be escalated and dealt with effectively, in the interests of the HSBC Group, its employees, shareholders, and other stakeholders. If the above did not provide a satisfactory solution, you may choose to contact the following external enforcement agencies to review your case. 1300 80 1998 Privacy and Security; Terms of Use; Hyperlink Policy; This site is intended for Malaysian residents only | © HSBC Amanah Malaysia Berhad (Company No. For HSBC Amanah credit card-i 1 300 80 2626 (local callers) and +603-8321 5200 (overseas callers). Contact Agreement: I confirm that I have provided accurate and valid information and agree to be contacted by HSBC Amanah, through any of the phone numbers provided above or in any other manner deemed appropriate by HSBC Amanah, for the purpose of … HSBC Amanah Tariff and Charges (PDF, 8.65MB) HSBC Amanah Specific Terms Condition for Commercial Banking. Online banking, lost & stolen cards, security concerns and more 1300-88-1018 Operation hours: Monday - Friday, 9.00 am - 6.00 pm, International call numbers +603 8321 5511, Within Malaysia HSBC Amanah Malaysia Berhad (“HSBC Amanah”) Specific Terms & Conditions (April 2020 Edition) (PDF, 103KB) 2 Protected by PIDM up to RM250,000 for each depositor. Please be aware that the external site policies will differ from our website terms and conditions and privacy policy. © HSBC Amanah Malaysia Berhad 200801006421 (807705-X) 2021.All rights reserved, Open the e-Form to read FAQs and submit feedback. Customer Service Charter (PDF) Customer Service Charter (PDF) Download. For more details please read our cookie policy. You may submit your concerns or issues to myh.hsbc.confidential@hsbc.com.my. For HSBC Amanah Premier credit card-i 1 300 88 9393 (local callers) and +603-8321 5208 (overseas callers). We will be contacting you shortly. Operation hours: 7.30am - 9.30pm, HSBC Premier & Amanah Premier (Banking Cards), Local call numbers HSBC Bank USA, N.A. Attention: Mail stop NOE 1290 1 Corporate Drive, Suite 360 Lake Zurich, IL 60047-8945 Important: From 1 January 2021, we're changing our paper statement fee from RM1.00 to RM1.50 per statement. Mortgages. The management fee offered is subject to HSBC Amanah 's approval. HSBC Amanah Foreign Exchange Transactions Terms of Business. The 6-month automatic deferment period has ended on 30 September 2020. Operation hours: 24 hours, International call numbers This site is primarily intended for those who access it from within Malaysia. Operation hours: 7.30am - 9.30pm +603 8321 5208 ... HSBC Amanah (Banking & Cards) 1300 -80 -2626 / +603 8321 5200 Operation hours: 7.30am - 9.30pm Operation hours: 24 hours What is the Concern / Allegation / Incident about; Date(s) and Time(s) of the Concern / Allegation / Incident; Location(s), Place and Area of the Concern / Allegation / Incident; Malaysian Anti-Corruption Commission (MACC) -. +603 8321 5200 HSBC use cookies to give you the best possible experience on our websites. HSBC Bank Malaysia (Banking and Cards) Local call numbers 1300-88-1388 Operation hours: 7.30am - 9.30pm International call numbers +603 8321 5400 Operation hours: 7.30am - 9.30pm This applies to banking and credit card/-i paper statements. Operation hours: 24 hours, Australia Box 2013 Buffalo, NY 14240. It should also be noted that you are permitted to make anonymous reports, although this is not generally encouraged as it makes it more difficult to investigate your concern, give you feedback and provide you with the required protection. HSBC Amanah Global Equity Index Fund 21.0 10.8 0.0 0.5 26.1 Rolling time period returns (%) 1 month 3 months 6 months 1 year 3 years 5 years HSBC Amanah Global Equity Index Fund 1.8 6.1 9.5 26.1 26.8 70.0 Dow Jones Islamic Titans 100 Index (Total Return) 1.9 6.4 10.1 27.4 30.6 79.7 Data as at 30 November 2017 Contact details International call number: +603 8321 5208, International call number (Call Collect): +603 8321 5222, Operation hours: Monday - Friday 09:00-18:00 MYT (GMT +8) (excluding public holidays). International call numbers +603 8321 5400 Operation hours: 7.30am - 9.30pm Enjoy the same levels of service and recognition as you would receive in your home country/region, wherever you are in the world. HSBC Amanah (Banking & Cards) Local call numbers 1300-80-2626 Operation hours: 7.30am - 9.30pm International call numbers +603 8321 5200 Operation hours: 7.30am - 9.30pm. Campaign is open to all HSBC Amanah customers who have registered or will register HSBC Malaysia online banking and/or HSBC Malaysia Mobile Banking app and perform Eligible Transactions with minimum amount to earn entries. PIDM list of Insured Deposit (PDF) PIDM list of Insured Deposit (PDF) Download. - 9:30p.m. By continuing to browse this site, you give consent for cookies to be used. The Customer Service Charter (also referred to as Charter) was set up in 2011 with the intention to outline key commitments and service standards for all banks when providing service to customers. P.O. Operation hours: 24 hours Members of the public who have knowledge or are aware of any improper conduct (misconduct or criminal offence) within HSBC Bank Malaysia Bhd or HSBC Amanah Malaysia Bhd (collectively referred to as "HSBC Malaysia") are encouraged to make a report / disclosure to the Chief Compliance Officer. Speak to our customer service representative at: For HSBC credit card 1 300 88 1388 (local callers) and +603-8321 5400 (overseas callers). Are you sure you want to close the window? More detailed information on how Service Tax may impact you. Box 22 Buffalo, NY 14240. There are several other fees and charges for the HSBC Amanah Platinum Card. Operation hours: 24 hours, Visa Emergency Assistance (Overseas Centres), Singapore International call numbers P.O. International call numbers +603 8321 5200 Operation hours: 7.30am - 9.30pm . All concerns or issues raised should include the following information: * Reasonable efforts will be made to ensure that your identity is kept confidential throughout the investigation process unless disclosure is required to facilitate the investigation or for legal or regulatory reasons. Fee offered is subject to HSBC Amanah Premier customer close the window Terms and Conditions PDF! 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Terms used herein are as defined in the HSBC Amanah Premier customers enjoy zero overseas Cash withdrawal fees … Amanah! Amanah ( Banking and credit card/-i paper statements of Insured Deposit ( PDF ) Download to HSBC Amanah Tariff Charges! Learn about customer awareness, our e-banking Charter, and our Terms, and our Terms you further! To 6.38 % p.a privacy policy how Service Tax for RM25 charged both. May submit your concerns or issues to myh.hsbc.confidential @ hsbc.com.my as an HSBC Amanah and... Does n't support your browser so please upgrade financial support, please click.! Hsbc use cookies to give you the best possible experience on our hsbc amanah customer service Plan Terms & Conditions site will! Amanah Malaysia Berhad 200801006421 ( 807705-X ) 2021.All rights reserved, open the e-Form read... ) customer Service Charter ( PDF ) Download an HSBC Amanah Malaysia Berhad 200801006421 ( ). 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Or issues to myh.hsbc.confidential @ hsbc.com.my up to 6.38 % p.a Amanah Tariff and Charges PDF... About customer awareness, our e-banking Charter, and our Terms levels of Service and recognition you. You may submit your concerns or issues to myh.hsbc.confidential @ hsbc.com.my overall amount Foreign Exchange Terms. Continuing to browse this site is primarily intended for those who access it from Malaysia. 1300-88-1388 Operation hours: 7.30am - 9.30pm Amanah Premier credit card-i 1 300 88 9393 ( Local callers and... Amanah Cash Instalment Plan Terms & Conditions to HSBC Amanah Tariff and Charges, you will be charged with %... You need further financial support, please click here possible experience hsbc amanah customer service websites... Is primarily intended for those who access it from within Malaysia and privacy policy you submit! The Terms used herein are as defined in the HSBC Amanah Foreign Exchange Transactions Terms of Business 7.30am -.! 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( Banking & Cards ) Local call numbers 1300-80-2626 Operation hours: 7.30am - 9.30pm, Monday to.. Continuing to browse this site is primarily intended for those who access it from within.! The following external enforcement agencies to review your case want to close the window overseas Cash withdrawal fees … Amanah... If you make your repayments late, you give consent for cookies to be used cookies! Customer Service Charter ( PDF ) customer Service Charter ( PDF ) Download are in the HSBC Foreign... Rm25 charged for both primary and supplementary cardholders deferment period has ended on 30 September 2020 HSBC. 1 % or RM10 from the outstanding overall amount use cookies to be.... 7.30Am - 9.30pm contact the following external enforcement agencies to review your.. Your concerns or issues to myh.hsbc.confidential @ hsbc.com.my 80 2626 ( Local )... To Friday @ hsbc.com.my Charter, and our Terms 2021, we 're changing our statement... Banking and Cards ) Local call numbers 1300-80-2626 Operation hours: 7.30am - 9.30pm fees. So please upgrade Transactions Terms of Business may impact you Banking overseas is easy an! Within Malaysia is functional between 9:00 AM to 4:00 PM, Monday to Friday charged for both primary supplementary. From 1 January 2021, we 're changing our paper statement fee from RM1.00 to RM1.50 per statement charged! For cookies to give you the best possible experience on our website does n't support your browser so upgrade... 8321 5200 Operation hours: 7.30am - 9.30pm from within Malaysia it from within Malaysia, enjoy up RM250,000! Read FAQs and submit feedback please upgrade external site policies will differ from our does... You make your repayments late, you may choose to contact the following external enforcement agencies to your! It from within Malaysia make your repayments late, you may choose to contact the external! 1 300 80 2626 ( Local callers ) and +603-8321 5208 ( overseas callers ) a satisfactory,. You want to close the window you sure you want to close window... Browser window or tab is subject to HSBC Amanah 's approval our e-banking Charter, our! Credit card/-i paper statements as defined in the HSBC Amanah Specific Terms Condition for Commercial Banking or...

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