Our contact centres are extremely busy at the moment, please don’t call us unless it’s urgent. You can chat to us on the HSBC Mobile Banking app quickly and easily. All rights reserved. Ironmasters Way. Alternatively by completing the form below we will contact you within five working days to discuss the matter further. We're here to help, whether you're having trouble with your online account, or have questions about your pension. RH1 9AL, (Don't forget to include your employee ID number in your correspondence. The Trustee works with a company called Target Professional Services (UK) Ltd who may send out letters to some of our members asking them to confirm their current address information. So that we can get you through to the right person as quickly as possible, we have different phone numbers to call depending on where you're based and whether you already bank with us. Learn More on Protecting Your business. We'll do everything we can to help put things right if something has gone wrong. Product Telephone details Phone line hours; Active Money SIPP: 0345 0845 000: Monday: 09:00 - 17:00 Tuesday: 09:00 17:00 Wednesday: 10:00 - 17:00 Thursday: 09:00 - 17:00 Friday: 09:00 - 16:00 Please quote the customer plan number in all communications: Active Money Personal Pension: 0345 278 5626: Executive Pensions - Executive Pension Plan EPP - Individual Buy-Out Plan IBOP - Transfer Plan S32 Investor Services 0800 0358 3011 Lines are open 9 am to 5 pm*. PO Box 652 We do so to give you the best possible experience on our website. Select the Chat tab to the right of the page. We’ll do all we can to help and put things right if something has gone wrong. To help us continually improve our service and in the interests of security, we may monitor and/or record your telephone call. The pension scheme also has a formal, two-stage procedure for resolving disputes between members (and their families) and the Trustee. Support information and contact details for people with HSBC Bank Pensions - Information for Employees and Customers of HSBC Pensions ... We have provided high quality support and advice to HSBC pension customers and given them the information they need to make the right choices. If they can’t help you, then you can email the Pension Scheme Executive. It’s important to keep your contact details current. For more information on Target Professional Services visit www.targetprofessional.co.uk. Get practical guidance if you’re worried about how your finances might be affected by coronavirus. It’s easy to get in touch online. ... not questions about personal … 8 Canada Square, Canary Wharf. Your first point of contact should be the HSBC Administration Team. If you feel you need to make a complaint, you can contact us using the details below. Lines are open 8am to 10pm, 7 days a week, 365 days a year. You’ll need to complete a ‘Notification of Internal Disputes – Stage 2’ form. Tel: 080 0358 3011 Lines are open 9 am to 5pm*. Return this to the Chairman of the Appeals and Discretions Committee as shown on the form. +44 1952 292929 … Important Please note that there’s no guarantee that any email sent will be received or that it will remain private during internet transmission. If you prefer you can call them on (+44) 0207 630 2200. The fund’s value at April 5, 2012, was £11,713. If you’re not satisfied, you can appeal against the decision made by the Chief Operating Officer. If you're still an HSBC employee and have opted out of the pension scheme please also contact HR Direct to update your contact details. *Lines are open Monday to Friday (excluding public holidays). HSBC has the up-to-date contact information for individuals affected so they can reach out to customers with ease. To help us continually improve our service and in the interests of security, we may monitor and/or record your telephone call. Telford. For security reasons we recommend you do not include account details in this message. Email: ameu.complaints.service@im.hsbcib.com. You can discuss personal bank details through both these channels securely. Get in touch with us directly via our HSBC UK Twitter account. Active Money Personal Pension (AMPP) or Self Invested Personal Pension (SIPP) 0345 084 5000. The Trustee would like to thank you for your support and cooperation. If you have any queries please do not hesitate to contact us. If your card has been lost or stolen, take action as soon as possible. Our website doesn't support your browser so please upgrade. Remember to update your personal details if you’re getting divorced or dissolving your civil partnership. This requires you to complete a form at each stage and you can find these on the forms tab located on the information centre: If this does not resolve your problem, you can write to the Pensions Ombudsman at enquiries@pensions-ombudsman.org.uk. Get your general questions answered through Apple Business Chat using the Messages app on any Apple device that enables this service. HSBC Group  |   © Copyright HSBC Group 2002-2021. So please tell us what's best for you by logging on to online banking, giving us a call or visiting your local branch. Please follow the process below so that you get a response as quickly as possible: If the HSBC Administration Team aren’t able to help, you can email the Pension Scheme Executive at pensionschemeexecutive@hsbc.com. If you're new to HSBC, you can chat to us through Chat or Apple Business Chat. A personal pension should not be considered as a replacement for a workplace pension into which your employer will also make contributions, if you have access to one. If you're overseas, please call: +44 1792 496 941. This information has been found through the company's General Terms & Conditions documentation or shared by our visitors : Please let us know by voting if the number works properly so … Phone: 01737 227575. Be savvy about the tax you’ll pay in retirement – if one of you is likely to be a higher-rate taxpayer and one of you is likely to be a basic-rate taxpayer, it could make financial sense to boost the basic-rate pension pot. See if you could cut back by cancelling non-essential Direct Debits and standing orders. To find your nearest branch, use our handy branch locator. Lines are open 08:00–20:00 every day (except for Christmas Day, Boxing Day and New Year's Day). Surrey Please make sure you have your plan number to hand. This is the place to find information that shows how your company pension is performing, and download forms to make changes to your pension or your personal details. Products and services may vary by state and are not available in all states. Talk to us directly through our chat channels. Address: HSBC Global Asset Management (UK) Limited. Pensions Age - Market commentary: Global equities A challenge… is that with many focused on de-risking, pension funds face concentration risk when it comes to equity allocations. TF3 4NB. All about the HSBC Bank (UK) Pension Scheme ("the Scheme") To ensure we give you the right information, tell us a bit about you. Outside the UK: (+44 131 245 5455) All other pension plans 0345 606 0093. Our contact centres are extremely busy at the moment, please don’t call us unless it’s urgent. You must do this within four months of receipt of the decision. It was transferred to HSBC in around 2011/2012. Visit My Pension to do this. 0800 073 1777. For more details please read our Cookie Policy, The HSBC Administration Team Offices are open 9am-5.30pm, Monday to Friday, excluding bank holidays. Our HSBC Administration Team can help if you want more information. These are probably pensions you took out through an employers’ scheme. ), (Monday to Friday between the hours of 9am and 5:30pm, excluding bank holidays.). Download Direct Debit Mandate form. Find out how to activate or request a new card, as well as report one that’s been lost or stolen. Hi everyone, I have been rifling through some old paperwork and have rediscovered a forgotten-about stakeholder pension plan with HSBC (basically I forgot to update HSBC with my new address when I moved house a few years ago and with no correspondence about it and not paying into it, it flew out of my head). Pensions (Existing Customers) 09042890159. Visit our help and support page to find FAQs and more helpful information. Calls cost 2,50p per minute plus your phone company’s Access Charge. The easiest and quickest way to get in touch with us is through our mobile banking app or via Chat. HSI is an affiliate of HSBC Bank USA, N.A. You can do a lot of your banking online and on our mobile banking app from the comfort of your home. The Pension Tracing Service is free and can help you trace a pension you’ve lost track of, even if you don’t have the contact details of the pension provider. How to complain. Where we believe our members’ circumstances may have changed, we take steps to re-establish contact with them. You'll need your username and password unless you're within the HSBC network and then you can click here. See our help and support pages for guidance and to find out what you can do through online and mobile banking. Lines are open 8am to 10pm, 7 days a week, 365 days a year. Our HSBC Administration Team can help if you want more information. Do you have a comment, concern or complaint? Welcome to HSBC UK banking products including current accounts, loans, mortgages, credit cards. Phone: 023 8072 2680 or 023 8072 2582. I took out a pension plan with Marks & Spencer in 1999, contributing £7,417 in total. If you have any issues using this wizard and need assistance please contact the HSBC administration team on 01737 227575: Need help updating your details? Make sure both your pension pots are in good shape, and if either you or your partner has taken time out, top up any gaps in your state pension contributions. If you simply want to let us know about a general concern and do not require a response please complete the feedback form. Sometimes it’s difficult to keep in contact with our members about their pension benefits. 0345 602 2014. Lines are open from 08:00–20:00 every day. Alternatively, you can visit us in branch to speak to us in person. (Monday to Friday between the hours of 9am and 5:30pm, excluding bank holidays.) If you invested in a pension before the 3rd of December 2012, and would like further information about your pension then please find the contact number on this webpage and get in touch with your pension provider. However, a personal pension is an important saving tool if a workplace scheme is not an option or you want to supplement your workplace pension savings. Find us in Maps, Safari or Search, then tap the Messages icon to send us a message. how you would like us to reply and your contact details (such as your email address or telephone number) Call us. Find everything you need to know and what to do if you don't recognise a transaction on your account. You should also make sure all of your details are up to date on the My Beneficiaries page in My Pension. Contact us For details of how HSBC Global Asset Management (UK) engages with investee companies as part of its investment, including voting records, please read its Engagement Policy . Write to us Our opening hours are: Mon to Fri 8am to 6pm & Sat 9am to 12.30pm. The Pension Tracing Service is a free service that enables people to search a database of more than 320,000 pension scheme contact details. Contact … Don’t Under Estimate The Value Of Your Pension! Personal pensions are pensions that you arrange yourself. International: +44 20 7992 4127*. Please note: we won't use WhatsApp to get in touch - so be wary of any fake accounts pretending to be HSBC. However, we want to make sure that you only hear from us in a way that suits you. We recommend you do n't recognise a transaction on your account pages guidance. Address: HSBC Global Asset Management ( UK ) Limited lost or stolen, take action as soon as.... ( UK ) Limited a member changes their address up to date when a member changes their.. Banking app from the comfort of your home an affiliate of HSBC bank USA, N.A in My Pension can... Your phone company ’ s important to keep your contact details a week, days. 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