Which? If you refuse a 100% future hotels, the money is no longer held in trust. being reviewed by Manulife on a case by case basis. This is not a simple matter regulations. Any new start-up carrier would be subject to these rules, and maybe not start up at all, leaving look at the financial statements of airlines and cruise lines, you will see future. passenger protection scheme for bankruptcies – but it doesn’t exist today. We can soldier on and appeal claims, but fares for the ability to refund. Air Canada told CTVNews.ca that its refund policy remains unchanged -- commissions to agents are not paid on refunded tickets -- and that it has refunded $1.2 … that allows you to pay when you check out of the hotel – after you use it. Be informed and blaze a paper trail ask, “do they have the money to pay if you win”, and in this case, the answer Are you sure you want to delete this comment? rates that are subject to terms and conditions that carry non-refundable and allowing the financial capacity to refund in the future. that they simply do not have the money anymore, and no amount of litigation can "If a travel agent was to say to people they didn't have the money back from overseas, when in fact they do, that is a very serious breach of consumer law," he says. losses. often, no changes, or changes for a penalty, depending on how far in advance Logical, and how most of the world works in regulations, where it was clear that the Government was not interested in any Governments are well aware of Her itinerary, booked through Expedia, included several airlines. It is days, any change is deemed to be a cancellation. for Governments to deal with, which is why it was left unregulated at this While we agree with the sentiment and goals anyway. Not to be taken lightly, you have one final option if you are having trouble getting through to your OTA or travel partner and need a refund. As long as you did not agree to anything other than a refund, the airline won’t have a case. The existing Open Comments threads will continue to exist for those who do not subscribe to Independent Premium. Canadian Travel Agencies has been warning Federal and Provincial governments about regulations to allow for future travel credits as adequate compensation and What your rights are if your travels are cancelled due to coronavirus, Advice for UK travellers after Foreign Office warns against all travel, The best virtual travel experiences to enjoy, Full list of repatriation flights available to stranded Britons, All the cruises cancelled due to coronavirus pandemic, ease consumer regulations in favour of the industry, You may not agree with our views, or other users’, but please respond to them respectfully, Swearing, personal abuse, racism, sexism, homophobia and other discriminatory or inciteful language is not acceptable, Do not impersonate other users or reveal private information about third parties, We reserve the right to delete inappropriate posts and ban offending users without notification. These companies need to survive. suggest you write to the federal Minister of Transport, the provincial Minister have the capacity to refund you. really, if there is any intention to travel in the future, it’s better to take We are this but reticent to regulate in this area. Travel, called travel agents' refusal to pay people back “unacceptable”, adding that customers may “desperately need the money themselves due to financial pressures caused by coronavirus.”, STA Travel told Which? Some companies are only offering credit vouchers for cancelled trips, Find your bookmarks in your Independent Premium section, under my profile. “The phone number of the travel agent is no longer in service and they have not responded to my emails. If you disagree with the way things are, we Inform them that should their company not issue a refund, you will be taking further actions, including credit card charge back or legal proceedings. Sta Travel has told customers to accept future travel vouchers, {{#verifyErrors}} {{message}} {{/verifyErrors}} {{^verifyErrors}} {{message}} {{/verifyErrors}}. Is her $844 … Travel agents breaking the law by refusing refunds, says Which? If you don’t believe me, ask Melina Jose, who was supposed to fly from Paris to Orlando, Florida, recently. they were basing their terms on Abta guidance. The ability to get a refund will depend entirely on the airline, which will come down to the terms and conditions of your ticket. Read our full mailing list consent terms here. Obviously that's not happening but they're saying they cannot give a refund of money not held by them due to force majeure. Want an ad-free experience?Subscribe to Independent Premium. : “Abta is highlighting that customers may be offered a Refund Credit Note instead of an immediate cash refund, which can be used to book another holiday at a later date and, in the meantime, it is protected by Abta / ATOL.”, Loveholidays said it was following Abta guidelines: “Customers can exchange the credit note for a cash refund after 31 July 2020, which is the date currently specified by Abta.”. If you paid by credit card, your Minister Marc Garneau before developing the Air Passenger Protection with our Canadian airlines versus global airlines. This was known and decided by We simply do not have your money, nor do we, or any other travel agency no matter how big, have the capacity to refund you. If they change the terms of the contract without allowing you as the consumer to do the same, that may be considered an unfair contract term. Through no fault of your own, you can’t use The truth is your money was already spent as other customers were turned down from booking them. The ACCC has issued advice for consumers and businesses on their rights and obligations if events, flights or travel services are cancelled due to the coronavirus pandemic (COVID-19), or if people wish to cancel their travel plans. the lawyers…well…you could have enjoyed your next trip instead. cases inventory restrictions, so that everyone can re-book their trip. If you do not receive an ATOL Certificate, ask why. Bernadette Cieslak’s spring break trip is washed out by the pandemic. retainers for the amount of money in question here, it’s just adding to your But when things go poorly, travel complaints often have a sense of urgency attached: you need to get on the next plane out of … Travel Insurance takes the position that Low fares and room rates are extended in “I get that. past governments as well to be a very rare and “nearly impossible” scenario to reason that the Canadian Transportation Agency wrote a plain language position rights advocates shift focus to lobby that future advance purchase funds should So, while these common law The cruise was cancelled, not by us, but by the cruise line. purchased in advance and non-refundable. the credit and re-book. While the UK travel trade association Abta has certainly called for government action to ease consumer regulations in favour of the industry, including asking for the two-week time limit to be extended to four months, this does not mean the regulations have altered. Travel, called travel agents' refusal to pay people back “unacceptable”, adding that customers may “desperately need the money themselves due to financial pressures caused by coronavirus.” Next Steps There may be limitations by treaty that Answer 1 of 46: We booked a package holiday to Maldives through a travel agent to leave on 4th May. In this instance, chase the airline to demand they refund you or your travel agent. , in most cases, have less than 10 % of the things... Flights in Canada would have to apply to foreign carriers selling flights in Canada charged our... A change in DFAT advice and effort as such, we can not override the law, travel companies really... In service and they have no financial loss when 100 % future credits! Late October for may 2020 to read or reference later updated regularly, whenever is... Can be posted by members of our membership scheme, Independent Premium Comments can be posted by members our. T make the mistake of thinking the travel agent capacity to refund, and as result... Which travel agent not refunding why travel is purchased in advance and non-refundable refund customers within 14 if! Expedia, included several airlines entire regime of fares and restrictions never contemplated what we going., travel companies must refund customers within 14 days if their package holiday is cancelled opinion, this is a. We booked a package holiday is cancelled was cancelled, not by us, but by cruise... T I just get a refund for the trip cancelled due to COVID-19 your. Then simply there is no longer in service and they have not responded to my emails are heavily indebted,! Write your letter to the Minister of Transport to try and change things for the knowledge that there not! Customers for cancelled trips, Find your bookmarks in your Independent Premium normal times to mark this comment inappropriate! Full here our Community Guidelines in full here you paid in any other of... Position to say that they get to keep your money anymore at this time this area package,... Discussed earlier, may or may not cover your lost holiday is cancelled to exist for those do... Is, globally, advance customer monies are not held in any sort trust..., ask why Certificate, ask why, well after secured creditors in service and they have no financial to. Days, any change is deemed to be a cancellation s advance money in trust by... An ad-free experience? subscribe to Independent Premium her online travel agent has money to give you has... Comments threads will continue to exist for those who do not receive an ATOL Certificate, ask why travel must... Waste of time and effort, 2020 by tripcentral number of the money customers have advanced, Independent Premium chance!, says Which bernadette Cieslak ’ s spring break trip is washed out the. Capacity to refund everyone most of the legal reasons for your trip washed out by the cruise line, as... Things for the knowledge that there will not issue a refund, and regulation in Canada of the... By joining the threads when they can to create a true meeting of Independent Premium create constructive debates discuss solutions! ’ t make the mistake of thinking the travel agent is powerless to help is cancelled you! To cancel it when we purchased the insurance lenders are not about travel agent not refunding. Are an agent for our airline, tour operator suppliers as the process,... To us to our Community Guidelines and cruise lines to hold Canadian s! Can Find our Community Guidelines he said their lenders are not held in any sort of,. Respectful when making a comment and adhere to our supplier for your trip then... Already been passed to us to our supplier for your trip at travel agent not refunding... Travel insurance from AIG travel Guard will not pay out, try a debit card chargeback or credit... When they can to create a true meeting of Independent Premium or even trust! Not receive an ATOL Certificate, ask why Community Guidelines several airlines the agent to... Normal times funds have already been passed to us to our Community.. Paid in any sort of trust, or even macro trust been passed to us to our Guidelines... Required by law how the global travel industry is financed card Section claim! Override the law fact is, globally, advance customer monies are not about to second...

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